Frequently Asked Questions & Testimonials
Frequently Asked Questions
What does the service fee cover?
The service fee covers cost for travel, initial diagnostics, and any repairs that can be completed in under an hour.
Do you offer discounts for multiple services?
We may offer discounts for bundled services. Contact us for a personalized quote!
What qualifies as an emergency call?
Emergency calls are any services requested between 5pm and 9am, including weekends and holidays.
Do you serve areas south of Forest Lake?
Yes, we do serve areas south of Forest Lake, though an additional fee will apply. Contact us for details.
Do you service areas in Wisconsin?
Unfortunately, we do not currently offer services in Wisconsin.
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Testimonials
I just moved in to a new home with no security system and inadequate Wi-Fi. Caleb's maturity, analytical approach, and great questions he was able to really customize a perfect set up for me in one weekend- that was fast! I went from nothing to everything in 2 days of very hard work. He is extremely industrious, will get the job done with skill and great communication. I am extremely impressed and have an incredible set up with a system known as Unifi. He mounted a rack system and set up a firewall just for starters. He got me on the app and I can see everything from my phone!! Wowza. Definitely give Caleb a call for any IT needs, Computer set up (he also did for me); and installation of network systems. Thank you Carlson Solutions!
Caleb has been to my home twice now. He presents himself very well. He has a very pleasing personality and I immediately felt comfortable with him! This is a young man of high integrity. He is very mature, knowledgeable and gifted in his field of expertise. He knows what he's talking about as his hands fly over the computer key board. Most went over my head but he typed up extremely understandable "Dee structions"! I refer to them as needed! As an older single lady with no family close, the help Caleb offers through his company is priceless! I am very thankful for his help and kindness. He's definitely on my call back list when the need arises. I will be verbally advertising for him and handing out his business card!
Carlson Solutions updated my entire business system and I am so pleased. The technician recommended options for hardware as well as installed all software and brought my database up to speed. He was sharp, dependable, fast working and very knowledgeable. Highly recommended.
Caleb did such a wonderful job setting up internet and WiFi at my house and nonprofit. He was very professional and explained everything in good details and his price is very fair. He's helped me multiple times with big projects and with little things when I need help. I'd recommend Carlson Solutions to anyone that needs computer or internet help!